Shipping policy

Last updated: 19 October 2026

Karpet24 ships every order with UPS or GLS, with tracking. Delivery is free throughout the European Union.

Shipping costs

Destination	Shipping costs
Netherlands, Belgium and the rest of the European Union	Free, no minimum order
United Kingdom, Switzerland and Norway	€30.00, free from €300

You'll see the shipping costs at checkout before you pay. For the United Kingdom, Switzerland and Norway, local import duties or taxes may apply on import. These are not included in our price.

Where we deliver

European Union (27 countries): the Netherlands, Belgium, Austria, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Rest of Europe: United Kingdom, Switzerland and Norway.

Is your country not listed? Email us at info@karpet24.nl. We can sometimes deliver there on request.

Delivery time

Netherlands and Belgium: usually delivered within 2 to 6 working days, with tracking within 2 working days.
Other countries: shipped with UPS or GLS, with tracking. Parcels to the United Kingdom, Switzerland and Norway also go through customs.

Your rug comes from our warehouse in Rotterdam or directly from our supplier's warehouse. If you order more than one rug, they may arrive in separate parcels and on different days. You'll then receive a separate tracking code for each parcel.

Special sizes and rugs available on request sometimes take longer. If so, this is stated on the product page, or we'll let you know after you place your order.

The delivery times above are estimates. We deliver no later than 30 days after your order, unless we agree otherwise. If your order is delayed, we'll let you know. If we don't make those 30 days, you may cancel the order free of charge and we'll refund you as soon as possible (Article 13 of our general terms and conditions).

Tracking

Once your parcel is on its way, you'll receive an email with the UPS or GLS tracking link. Use it to follow your parcel all the way to your front door. Haven't received anything? Check your spam folder too, or email us your order number.

Home delivery

The carrier delivers to just inside the first door on the ground floor.
If nobody is home, the driver will try again or leave the parcel with a neighbour (only with your consent).
A large or heavy rug? Make sure someone is home who can help.
For large sizes (300 × 400 cm and up), the carrier may ask you to be present at delivery.

Check your parcel on delivery

Is the packaging visibly damaged? Write "parcel damaged" next to your signature and take photos.
Unpack the rug carefully and check it for damage, stains or manufacturing defects.
Damaged, or the wrong rug? Ideally, email us within 48 hours of delivery at info@karpet24.nl, with photos of the rug and the packaging. We'll put it right free of charge with a replacement rug or a full refund. If you discover a problem later, still let us know: your statutory rights continue to apply.

Incorrect or incomplete address

Check your delivery address before you order. If the carrier can't deliver the parcel because the address is wrong or incomplete, we'll charge you the cost of resending it or of returning it to our warehouse.

Risk during transport

Karpet24 bears the risk until you, or someone you have designated, receive the rug. If it's damaged or lost on the way, we'll sort it out with you.

Damaged, empty or lost parcel

If you report a damaged, empty or missing parcel, this is what happens:

Within one working day, you'll receive confirmation that we've received your report.
We compare your photos and description with the carrier's data: delivery location, weight at handover and proof of delivery. If we packed the rug ourselves in Rotterdam, we also check our own packing records.
Where necessary, we file a loss or damage claim with UPS or GLS. That can take a few weeks.
A full investigation takes no more than 30 days. We'll keep you updated along the way.
If your report is justified, you'll receive a replacement rug or your money back.

Parcels we pack ourselves

For orders we ship from our warehouse in Rotterdam, we record the packing process:

photos and video of the packing, linked to the order number;
the weight of the parcel before shipping, which we compare with the weight the carrier records;
camera footage of the packing area and the dispatch area.

You can read how long we keep this data in our privacy policy. We don't film parcels that our supplier ships to you directly. For those, we use the carrier's data.

In cases of proven fraud

If our investigation shows that a report is false, for example because the carrier's proof of delivery and weight show that the rug was delivered in good condition, we may:

reject the claim;
refuse future orders;
report it to the police;
recover from you the losses we suffer as a result.

For parcels from Rotterdam, our packing footage and our own weighing also count. Did your parcel arrive damaged or empty, or not arrive at all? Let us know and we'll sort it out.